Thank you for shopping at Zantray Marketplace. We strive to ensure a positive shopping experience for all our customers. If you are not entirely satisfied with your purchase, we're here to help.

Effective Date: [Add today’s date]

Zantray is an online marketplace connecting customers with independent vendors and service providers. Return and refund policies may vary by vendor.

1. Marketplace Disclaimer

• Zantray does not directly sell products or provide services unless explicitly stated.

• All products and services are offered by independent vendors and service providers.

• Each vendor sets their own return and refund policy, which must be reviewed before purchase.

2. Returns for Physical Products

• Eligibility for returns depends on the individual vendor’s return policy.

• Some items may be non-returnable, including but not limited to:

  • Personalized or custom items

  • Final sale or clearance items

  • Hygiene-sensitive products, where applicable

• Customers are responsible for reviewing the vendor’s return terms prior to purchase.

3. Return Timeframes

• Return request timeframes are determined by the vendor.

• Vendors may require return requests to be submitted within a specific number of days from delivery.

4. Refunds

• Refunds are issued by the vendor according to their stated policy.

• Refunds may be processed to the original payment method.

• Shipping costs are generally non-refundable, unless otherwise stated by the vendor.

5. Return Shipping

• Return shipping costs are the responsibility of the customer unless the vendor states otherwise.

• Vendors may provide return instructions or labels at their discretion.

6. Damaged or Incorrect Items

• If an item arrives damaged, defective, or incorrect, customers must contact the vendor directly within the timeframe specified by the vendor.

• Supporting documentation (such as photos) may be required.

7. Services & Digital Products

• Service-based listings (such as appointments or consultations) are non-refundable unless the vendor’s policy states otherwise.

• Digital products, if offered, are typically non-refundable once accessed or downloaded.

8. Disputes & Support

• Customers should first contact the vendor to resolve return or refund issues.

• Zantray may assist with communication but does not guarantee dispute resolution.

• Chargebacks or payment disputes may result in account review or suspension.

9. Policy Violations

• Vendors who fail to honor their stated return policies may be subject to review, suspension, or removal from the platform.

10. Contact Information

For general questions regarding this Return & Refund Policy, contact:

Email: fatimaamatullah@gmail.com
Website: https://zantray.net