Thank you for shopping at Zantray Marketplace. We strive to ensure a positive shopping experience for all our customers. If you are not entirely satisfied with your purchase, we're here to help.
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Zantray is an online marketplace connecting customers with independent vendors and service providers. Return and refund policies may vary by vendor.
Zantray does not directly sell products or provide services unless explicitly stated.
All products and services are offered by independent vendors and service providers.
Each vendor sets their own return and refund policy, which must be reviewed before purchase.
Eligibility for returns depends on the individual vendor’s return policy.
Some items may be non-returnable, including but not limited to:
Personalized or custom items
Final sale or clearance items
Hygiene-sensitive products, where applicable
Customers are responsible for reviewing the vendor’s return terms prior to purchase.
Return request timeframes are determined by the vendor.
Vendors may require return requests to be submitted within a specific number of days from delivery.
Refunds are issued by the vendor according to their stated policy.
Refunds may be processed to the original payment method.
Shipping costs are generally non-refundable, unless otherwise stated by the vendor.
Return shipping costs are the responsibility of the customer unless the vendor states otherwise.
Vendors may provide return instructions or labels at their discretion.
If an item arrives damaged, defective, or incorrect, customers must contact the vendor directly within the timeframe specified by the vendor.
Supporting documentation (such as photos) may be required.
Service-based listings (such as appointments or consultations) are non-refundable unless the vendor’s policy states otherwise.
Digital products, if offered, are typically non-refundable once accessed or downloaded.
Customers should first contact the vendor to resolve return or refund issues.
Zantray may assist with communication but does not guarantee dispute resolution.
Chargebacks or payment disputes may result in account review or suspension.
Vendors who fail to honor their stated return policies may be subject to review, suspension, or removal from the platform.
For general questions regarding this Return & Refund Policy, contact:
Email: fatimaamatullah@gmail.com
Website: https://zantray.net
