Shipping Policy – Zantray

Zantray is an online marketplace connecting customers with independent vendors and service providers. Shipping responsibilities vary depending on the type of listing.

Physical Products (United States Only)

• Zantray currently supports shipping within the United States only.
• All physical products sold on Zantray are shipped directly by the individual vendor.
• Shipping costs are calculated at checkout based on the product’s weight, dimensions, destination, and selected carrier.
• Real-time shipping rates are provided through third-party carriers (such as USPS, UPS, and FedEx) via Shippo.

Processing & Delivery Times

• Processing and handling times vary by vendor.
• Estimated delivery times are provided by the carrier at checkout and are not guaranteed.
• Zantray does not control carrier delivery times.

Tracking Information

• Once an order ships, customers will receive tracking information from the vendor or shipping carrier.
• Tracking updates are managed by the carrier.

Service-Based Listings

• Service providers (such as salons, consultants, or other local services) do not require shipping.
• No shipping fees apply to service-based listings.

Shipping Restrictions

• Some products may be subject to shipping restrictions due to size, weight, or destination.
• Vendors are responsible for ensuring compliance with all applicable shipping regulations.

Shipping Issues & Support

• For shipping questions, delivery delays, or damaged packages, customers should contact the vendor directly.
• Zantray may assist with communication but is not responsible for carrier delays or shipping errors.